Most payment options in the The Image-Line web shop are processed instantly. We never see any of your financial details, this is ALL handled by the payment partners (see below). You transfer from our shop to their system to make the payment and back again.
As soon as we recieve the message back from the payment partner the payment has cleared, your software is automatically made available on your personal download page under 'my account'. You should also recieve and email saying that your order has been processesd, along with login details.
We work with specialized 3rd party payment processing companies to ensure secure payments including:
Verifone (2Checkout), PayPal
Credit Card payments:
- All major credit card brands accepted + local online banking payment options.
(Visa, Mastercard, Eurocard, American Express, Diners Club, JCB, Discover, ...) - Instant payment capture and order processing.
Note that 'unpaid' orders will be 'cancelled' automatically, however this can take some time (a few days is common). No need to contact us about 'unpaid' order statusses unless they have been showing for more than 3 business days.
PayPal payments:
- All major credit card brands accepted + PayPal account credit
- Instant payment capture and order processing.
- !! Exception is PayPal eCheck.
- An eCheck is a payment that you make directly from your bank account.
It usually takes between 3 and 5 business days for an eCheck to clear. Important: The payment is first shown on your bank account as paid, then later on your own PayPal account as cleared, however it still takes at least 1 business day after the before mentioned statusses, till the money is forwarded to our own PayPal account. Only then your order will show 'completed' and the registration will be available to you.
Local Payment Methods:
- Online banking payment systems, depending of the country you purchase from.
(iDeal, Postepay, Webmoney, Giropay, Alipay, Paynearme, ...) - Instant payment capture and order processing.
Note that 'unpaid' orders will be 'cancelled' automatically, however this can take some time (a few days is common). No need to contact us about 'unpaid' order statusses unless they have been showing for more than 3 business days.
- !! Exception is US Checks. It usually takes between 3 and 5 business days for an US Check to clear.
Bank wire payments:
- Direct payment from your bank account to our bank account. You initiate this payment yourself by sending the payment instructions to your own bank. This is not direct debit.
- It usually takes between 4 and 7 business days, after you started the bank wire payment at your bank, for it to clear.
IL Virtual Cash payments:
- IL Virtual Cash is pre ordered credit you add to your 'my account' page (what is il virtual cash?).
- Instant payment capture and order processing.
The Image Line Support Team