Knowledge Base

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Like most companies, we use external 'Payment Partners'. These are businesses that engage in the processing Credit Cards & other payment transactions.

 

This means when you purchase from us, we never see your Credit Card details. Once you place your order we transfer you to one of our Payment Partners. Normally: 
 
If your payment was not successful, sometimes you might want to contact the customer support section of our payment partners to try helping you to clear your payment. See - How long does it take to get my order processed?
 
FL Studio Mobile - Your order was processed by Apple (iOS devices), Google or Huawei (Android Devices) , or Microsoft (Windows devices)
 
If you have a question about your order/payment for FL Mobile, please contact the respective companies directly.
 
Apple iTunes: http://www.apple.com/support/itunes/contact/
Google Play Store: https://support.google.com/googleplay/
Huawei App Store: https://consumer.huawei.com/en/contact-us/
Windows App Store: https://support.microsoft.com/en-us/products/store
 
Image Line Support Team