Knowledge Base

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Image-Line is based in Belgium, Europe and sells software globally, across all time-zones. Due to the enormous number of people trying the demo versions of our software (over 30,000 people install FL Studio every day) it's impossible for us to support demo users without affecting the quality of the support we give to customers on our Technical Support forum and support ticketing.


What support options are there?

This page lists all support links and related information.  


When are you guys open for business?

From Monday to Friday (orders and support requests)

- Online orders: Processed continuously 24 hours a day x 365 days a year
- Support involving staff: During business hours (from 10 AM to 7 PM Central European Time)
Weekends & Holidays (orders only)
- Online orders: Processed continuously 24 hours a day x 365 days a year
- Support involving staff: Once a day (Around midday Central European Time)


What is the time right now in our office?

Click here to see the time


Order, Payment, Registration and Account related questions

Please use the support ticketing system as this is reviewed by staff on a regular basis. The contact forum is best for business related matters.


Support ticketing 

Please click here to open a support ticket 


Online contact form

Please click here to leave a contact message


Technical support

Customers with technical and 'how to' questions, please use the forums. It's also likely you will find answers to similar questions asked by other customers, so why not try the advanced search page


Technical Support (FL Studio, Plugins & Software) for technical questions (bugs, things not working as expected etc)

Looptalk (FL Studio users forum) for how-to use software and music production questions


Image-Line staff are usually avaiable 24 hours a day and will answer questions. Recognize staff by their red forum name.


I can't post in the forums! What should I do?


If you are not a customer, that is, you have not purchased anything from us yet. You can set up an Image-Line account and get READ ONLY access to the forums, no posting privileges. Use the search function to look for answers to your questions. 


Click here for information on how to access the forums


Image-Line Support Team