Knowledge Base

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Can't access my Image-Line account

You forgot your password but your email address is still active

If you've lost your FL Studio password, please visit the sign-in page and select the 'Forgot your password?' password recovery link to reset it.
Your sign-in email address is the email address you used to purchase or register your Image-Line software. If you have not ordered or purchased any Image-Line software, please consider purchasing your own license from our online shop.

You forgot your password but your email address is no longer active
If you've lost your password and no longer have access to the associated email address on your Image-Line account, you must do the following:

Email: support(at)

Include the following information:

- Old email address.
- Old postal address.
- Name used in the original order.
- Your order ID number (if available).
We will use the provided information to locate your original account. Following confirmation of the provided information we will merge the previous account with your newly created Image-Line account.
Image-Line Support Team