Knowledge Base

13 results for "was my order processed ok" filtered by keyword "order" Search Url

How long will it take to process my order?

order processing. Note that 'unpaid' orders will be 'cancelled' automatically, however this can take some time (a few days is common). No need to contact us about 'unpaid' order statusses unless they have been showing for more than 3 business ...

My order status stays on 'paid' and does not go to 'completed'.

orders, due to different reasons, the system can put your order aside for manual verification . Our staff will review your order as soon as possible and either contact you for extra information or directly process your order. Orders that need ...

Why is my order / registration status closed?

need answer or look to this support ticket anymore. status closed is set when either the support request is answered OK. or if the ticket isn't accessed for a specific time anymore (where we assume the issue is solved) ...

How do I upgrade my program?

order is processed, you can download the new regcode and install it. This will unlock your new purchases. Some products require you to download and install the demo installer first (e.g. Morphine). Make sure all your purchased products are listed ...

My credit card was declined. However, now I see a charge on my credit card!

process so we use third party payment partners in our webshop to handle these payments ( we use PayPal & Verifone (2Checkout) ). This means that during the order process we will transfer you to one of our third party payment partners ...