Knowledge Base

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If you own an Image-Line product, your account is used to unlock products from Trial/Demo mode. It will also give you access to our support forums and allow you to receive Image-Line Newsletters. There are three ways you can create an Image-Line account:
 

Online purchases from our webshop / in app shop 

 

If you purchased a product online from our shop / in app shop, you must create an account during the purchase process. We emailed you log in details. Use the email address and password chosen to log in here. If you have lost or forgotten this information, recover it by following the steps here.

 

Box or other unlock-code registration

 
If you purchased products in a physical box or from an electronic retailer that provided a serial code, this will be a 20-digit number with 4 groups of 5 letters and numbers in the format XX0XX-000XX-X000X-000X0. If you don't already have an account, you can register your serial number here. The registration process will set up an account for you. 

 

When submitting a support ticket

 

This sales support ticketing system is only for pre-sales & registration related issues. If you are a customer, and you have a technical question, use the technical support ticketing system: 

 

Windows SupportmacOS Support

Technical Support Windows (FL Studio, Plugins & Software)

for technical questions (bugs, things not working as expected etc.)

Technical Support macOS (FL Studio, Plugins & Software)
for technical questions (bugs, things not working as expected etc.)

 

FL Studio Mobile

FL Studio Mobile Forum

for general discussion and technical issues with FL Studio Mobile

 

Do you want to create an account to gain access to the forums to ask questions?

 

We restrict access to customers only because we have over 30,000 people every day installing the FL Studio trial. The number of trial users asking questions and looking for technical support would instantly overwhelm our capacity to help paying customers. You can find the answer to most technical / support questions yourself by searching our Knowledge Base or reading the FL Studio Manual.

 

If you have a purchase or account related question, please create a support ticket.

 

Image-Line Support Team