Knowledge Base

views: 9452

The following error message can occur if your computer is unable to validate the Image-Line website security certificate.



 

'The download failed! Please contact support.
It was not possible to connect to the revocation server or a definitive response

could not be obtained.

(12057)'

 


Correct the issue as follows:

 

  1. Type 'Internet options' into your start menu and open it OR Win+R and type  'inetcpl.cpl' into the run-window and hit 'OK'
  2. Switch to "Advanced" tab
  3. Scroll down to the "Security" section and uncheck 'Check for server certificate revocation*'
  4. Click 'Apply'
  5. Click 'OK' to close the window
  6. Restart FL Studio and try again

 

Did you see a different error message?


Please see FLEX Connection or Download Errors and the solutions.

 

Image-Line Support Team