Knowledge Base

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If you encounter a FLEX error, please check the solutions below. If they don't solve your problem, please create a new topic in the Technical Support for Windows or macOS and we will help you there.

 

All Errors

If you are using a VPN, disable it prior to testing the solutions below.

 

FLEX connection error (12002)

Error message:

'The download failed! Please contact support.

The operation timed out.'

Link to Knowledge Base article (12002)

 

FLEX connection error (12029)

Error message:

'Couldn't connect to server! (12029)

A connection with the server could not be established.'

Link to Knowledge Base article (12029).

 

FLEX download error (12057)

Error message:

'The download failed! Please contact support.

It was not possible to connect to the revocation server or a definitive response

could not be obtained. (12057)'

Link to Knowledge Base article (12057).

 

FLEX download error (12157)

Error message:

'The download failed! Please contact support.

An error occurred in the secure channel support (12057)'

Link to Knowledge Base article (12157).

 

This list will be updated over time.

 

Image-Line Support Team