If you encounter a FLEX error, please check the solutions below. If they don't solve your problem, please create a new topic in the Technical Support for Windows or macOS and we will help you there.
If you are using a VPN, disable it prior to testing the solutions below.
Error message:
'The download failed! Please contact support.
The operation timed out.'
Link to Knowledge Base article (12002)
Error message:
'Couldn't connect to server! (12029)
A connection with the server could not be established.'
Link to Knowledge Base article (12029).
Error message:
'The download failed! Please contact support.
It was not possible to connect to the revocation server or a definitive response
could not be obtained. (12057)'
Link to Knowledge Base article (12057).
Error message:
'The download failed! Please contact support.
An error occurred in the secure channel support (12057)'
Link to Knowledge Base article (12157).
This list will be updated over time.
Image-Line Support Team