In order to process your payment, we use third-party payment partners (Verifone (2Checkout) or PayPal.com).
Please first make sure your order is indeed processed by Verifone (2Checkout).
You can see this in the order details from your 'my account' page.
If there is no "paid" status in your order yet, and the status is "on-hold" or "pending". You best contact Verifone (2Checkout) staff.
For your order, your payment was processed by Verifone (2Checkout)and they have put your order 'on-hold'. Most likely because they want to verify your identity or get more details about your order.
In order to un-block this order, you need to contact Verifone (2Checkout).
(see http://www.2checkout.com/customer-services/shopper-support.php)
We are sorry for the inconveniences, but it is mandatory that you contact Verifone (2Checkout) to provide further validation of your order.
As soon as Verifone (2Checkout) has been contacted and your order has been un-blocked and accepted, your order will automatically be processed and you will be able to download your software from your 'My Account' page.