Knowledge Base

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Incompatible products detected

This warning label is shown when you select 'incompatible' products from our shop without being signed in.

If you are signed in (provide us with your email address), the system can determine what products you already own and so doesn't show these 'incompatible' product options.


For example:

If you own 'FL Studio Fruity edition', you can no longer order the 'FL Studio Producer edition' but CAN buy the 'Upgrade to FL Studio Producer edition' (which is cheaper, by the way).

If you are not logged in when you visit our web shop, our system does not know (yet) that you own FL Studio Fruity edition and will treat you as a new customer and so offer you the option to order the FL Studio Producer edition.

However, to get into the 'Pay' section of our shop you must first log in so we now know what you own and the system will identify the 'incompatible' products, which we remove from your cart. You can still continue shopping to add the right products to your cart but you will see this warning in the yellow box.

OR

If you buy specific presets, but do not own the Plugin to run these presets in, our shop will not allow you to continue buying.

OR

If you buy a plugin like Newtone, that only works inside a registered FL Studio program, but you didn't buy FL Studio yet, the plugin will be removed from your cart.
 
 
 

The Image-Line Support Team