3 OSC - general information
General information about the Affiliate Program
Audio Clips - general information
Autogun - general information
Automation Clips - general information
BassDrum - general information
BeepMap - general information
Before you buy & ordering.
What is my Forum Username / Forum Handle / Nickname?
Which edition of FL Studio is same as demo version?
How do I verify my email address?
What is my User Identifier?
VAT exclusive ordering for EU companies
Why do I need to pay tax when I am ordering from Norway?
How do I use a SALE or DISCOUNT Coupon?
VAT / Tax added to purchase in our web shop.
Price of 'FL Studio + All Plugins' or 'All PLugins' bundle has changed. Why?
Why does my FL Studio + ALL PLUGINS Bundle registration not include the latest plugins?
BooBass - general information
Buzz Effect Adapter
Where can i find the Buzz Effect Adapter?
Buzz Effect Adapter - general information
Buzz Generator Adapter
Buzz Generator Adapter is Missing in version 12
Buzz Generator Adapter - general information
Sampler Channel Settings - general information
Computers, Soundcards & Speakers
What computer should I get for music creation?
Help choosing a soundcard / audio interface to produce / record / monitor / mix with FL Studio / your DAW?
What are 'monitor speakers' and why do I need them?
Content / Copyright
Can I make money with songs/tutorials made with FL Studio?
Copyright Cleared Content in FL Studio
Control Surface - general information
Fruity Dashboard - general information
Using multiple outputs (to monitor) when using Deckadance as VSTi in FL
Some Deckadance/FruityDJ history ...
Behringer CMD Studio 4a is not activating in Deckadance v2.
How do I install and unlock Deckadance with my registration key?
Where do I find the shuffle button in Deckadance?
Where to buy Deckadance, how to purchase Deckadance
Where do I find / activate Deckadance?
Deckadance maximum title lenght is 12 minutes?
How do I get support for Deckadance?
DirectWave / DirectWave Player
How to test the features of DirectWave Player versus DirectWave (full)
Error - There are no samples in this program.
Channel Volume not working with DirectWave
Does it work on my computer?
What are the system requirements of FL (and does it run on a Mac)?
Does your program work in my Windows version?
What ASIO input and output formats are supported?
FL Mobile on iOS, does this mean FL on Mac OS X soon?
Does FL work on Chromebook?
Is FL Studio screen reader friendly?
Can I re-install the FL Mobile app on my new device without paying again?
Where to find VST plugin installers?
I am unable to download your software
Download & installation
How to get access to my FL Studio Lifetime Free Updates (update to the latest version)?
Image-Line software: Step-by-Step Installation Guide
Where can I find older versions of FL Studio and their installers?
Can I re-download my programs registration anytime eg. after PC crash?
How do I install your software on a PC not connected to the Internet?
Box version installation link not working.
Why do you use 3rd party hosting sites for the installer/demo download?
Where do I find my new software after upgrading/buying new software?
Damaged or lost installation CD / USB?
Program installer size difference
The installer for the boxed version 9 doesn't work
FL version 12 update / upgrade information
reinstallation of your software
Do you have "MSI files" available to install the educational versions?
Image-Line programs on Steam
How do I install the 64 Bit program / Where do I get the 64 Bit installer?
Drumaxx - general information
Drumpad - general information
Edison Wave Editor & Recorder
Edison - general information
Effector - general information
EQUO - general information
Errors / Problems
There is no sound from FL Studio
The sound is "choppy" and strange (crackles, pops or glitches)
How to install and use WAVES plugins?
I can't see the Pattern Block or Clip Track area of the Playlist?
FL Studio is crashing at startup
Unable to load MP3 files in FL Studio
The program interface covers the whole screen and I can't resize it.
FL Studio Deleted / Missing Samples / CODEC issues = Inst. Channels red, not working?
I have a problem with plugins or the main program. What can I do? Can I run a diagnostic?
Runtime error 216 / IPP.dll / QuickFontCache.dll / Rundll32.dll
Some .WAV files fail to load in FL Studio
I hear a hissing sound ...
I get the message "Could not find any FLP project in this zipped archive" when I try to open a project
When I press play, I get the hint message 'waiting for input' (CL)
My notes disapear from the Piano roll ...
I don't hear the MIDI Channels in my exported .wav/.mp3/.ogg file.
Synthmaker is in Player mode, even though I have Producer edition.
When I try to use the speech engine, I get the message "Registration failure"
The sound becomes strange when I move windows or sliders
FL Studio Won't Open
Installer won't open on Windows Vista
The chords menu doesn't open
I don't see my DirectX and DXi plugins in FL Studio 11
Could not open MP3 encoding stream... / Can't export MP3 files
There is not enough memory available for this task... (MIDI)
Why is the "make unique" option greyed out in the FL demo?
Version 12 Error: "Access Violation" while editing automation clip (CL)
Error opening file for writing during installation
Error message: "The file doesn't exist or has been moved"
Error: Corrupt Project
FL won't open after changing scaling options
Error: Sorry but this plugin couldn't be found...
Program or plugins disappeared off screen (multiple monitors)
Exported Audio Sounds Different from FL Studio Output
Error: "The Sytrus plugin could not be found"
Not Enough ASIO Output Channels Available
Can't drag audio from Windows to FL Studio
Plugin Database Browser Folders Empty / Current Project Not Displaying Properly
Error: "FL Username authentication is obsolete"
Error: no disk in drive
How to recover a corrupt .flp / project?
Parameters are changing on their own
Mixer Insert sounds different when selected
Laptop fan speed increases on startup (FL Studio)
Incorrect Playback Position / Jittery Playback
EZGenerator support options
Where can I find / generate piano sounds?
FL Keys - general information
I can't find the FlowStone / Synthmaker plugin
FL SynthMaker (FLowstone) - general information
How to access Flowstone content in FL Studio?
FL Slayer - general information
Using FL Studio 64 Bit vs 32 Bit
Does your software support Linux ?
Fruityloops 1.0 (and other/earlier versions) ...
No innocent FL development time was harmed during the making of this product
Where can I find different skins?
How many CPU cores do you support? Multithreading, Cores and Performance.
Plugins not scaling properly (GUI)
Plugins are opening as a Sampler Channel
Why are there multiple FL launch files, and what is the difference between them?
Should I use the 32 or 64 Bit program?
Where do I find the demo?
How to change the name displayed in the title bar?
Plugin notes get stuck when using typing keyboard
How Do You Open version 12 Projects in version 11?
"Don't Allow Stealing Keyboard Focus" Doesn't Work
Virus in program installer
Can I change my Educational program to a full license program?
Error: This beta version has expired (on Windows)
I would like to submit my music to get featured in the program. How can I get my demo song into the coolstuff folder for the next release?
What fruit is the FL Studio logo?
Error: This project has been created using a more recent version...
Record to Step Sequencer in FL Studio version 12
Browser tab is empty
Can I receive a replacement disc for my software?
FL Robot - FL Bot
Will your software be available in my language? Can I translate your software?
Sounds taking a long time to preview file in the FL Studio Browser
FL Studio - Recording dialog no longer showing when pressing Record
FL Studio Browse Parameters Scrolling Issue
Deleted (none) entry from Mixer
How to export each Playlist track to a separate file?
I hear a random piano playing in FL Studio
When I click the microphone symbol it tell's me I need Producer version
FL Studio Groove
Groove Machine Mobile / FL Groove only renders a few seconds of sound...
Can I use ASIO / ASIO4ALL with Groove Machine Mobile / FL Groove?
How do I download my FL Groove purchase?
How can i make instrument sounds like a violin, piano, guitar, in Groove Machine Mobile / FL Groove?
Will the iRig Keys MIDI Keyboard work with Groove Machine Mobile / FL Groove?
Can I remix songs in FL Groove? Can I import MP3 and WAV files?
Can you send a project from Groove Machine Mobile / FL Groove to FL, like you can do for FL Mobile projects?
I bought Groove Machine Mobile / FL Groove, but I am not able to post in the forum.
Problems with FL Groove / Groove Machine Mobile App for windows 8, iOS or Android. App it crashes Immediately or has some bug.
Can I run FL Groove on an other OS?
Can I use FL Studio Groove as a MIDI controller for FL Studio?
I bought FL Groove, but Windows App Store says I need to buy it again.
FL Groove does not start and gives the error: "go check in the windows store"
Searching for FL Groove in the Windows App Store shows up no results?
FL Studio Help / Manual
Where can I find help?
I can't read the Getting Started Manual
Are their official Image-Line courses available?
How do I get support, why isn't there a technical support telephone number?
Where to find basic tutorials for FL Studio?
How to read or search the help file?
Do you have a help file available that is not always on top?
FL Studio Mac OS X BETA (Crossover Wrapped)
I don't see any text in the CrossOver OS X beta, error: missing font.
Can I Install Mac VST plugins into the Mac OS X BETA (Crossover Wrapped)
Does Nexus 2 work in the FL Studio Mac OS X BETA (Crossover Wrapped)?
I am asked to sign in to download the Mac OS X BETA (Crossover Wrapped) installer, but I am already signed in.
Error: This beta version of FL has expired (on Mac OSX)
Does the Mac OS X BETA (Crossover Wrapped) run on OS X Yosemite?
How to use Nexus on FL Studio Mac OS X
Mac Error: can't be opened because it is from an unidentified developer
My VST host can't find the Mac OS X alpha VST plugins after installation
Error in the Mac OS X version: You appear to be a registered user, but your registration code is not valid anymore.
Can projects be moved between FL Studio for Windows and Mac?
FL Studio Mobile
FL Mobile Android Troubleshooting Guide (Installation, Crashes & Content)
How do I load FL Mobile projects in FL for Windows?
How do I create my own FL Mobile instruments?
How to register FL Mobile?
Error: Illegal copies of our Mobile iApps
How to redeem prize/promo/reviewer codes
Message: Free instruments - Register in the shop to receive 2 free instrument packs.
Can I record audio in FL Mobile?
Is it possible use FL Mobile to controle more external hardware synths with different midi channels?
Can I use VSTs in FL Mobile
Can I load my own instruments & samples to FL Mobile?
Is it possible to make FL Mobile sync to a MIDI clock from an external sequencer?
How to transfer purchased instruments & content between mobile devices
I have an iOS device, Android device and Windows device, do I need to buy the app multiple times?
FL Studio Mobile 2 to FL Studio Mobile 3 FAQ
Where to find FL Mobile app for Android?
Does FL Mobile HD have virtual midi control to midi control other iPad applications?
Can I transfer FL Mobile from iTunes to Android to Windows, or the other way around?
Can I import other midi sequences into FL Mobile HD?
Can FL Mobile send cc and sysex midi commands to external units such as patch changes to the TC Helicon Voicelive 2 and Roland GR-55?
I have an iPhone and iPad, do I need to buy 2 Apps?
How do I load MiniSynth sounds in FL for Windows?
Does iOS version matter?
Can Fl Mobile HD midi control external synths such as the Mircokorg XL?
Does this program work with the Alesis IO dock?
Can I use the latest FL Studio Mobile app on an iPad 1 (1st generation iPad)?
Can other programs such as SampleWiz control the FL Mobile keyboard?
Is FL Mobile iOS 8 compatible?
FL Mobile has disappeared from my Apple iTunes account
Problems Downloading Program Data or Purchased Instruments (Android)
How to download and install free FPC preset content?
FPC - general information
Fruit Kick - general information
Fruity 7 Band EQ
Fruity 7 Band EQ - general information
How to update or reinstall FL Groove from the Windows App Store
Fruity Balance - general information
Fruity Bass Boost
Fruity Bass Boost - general information
Fruity Big Clock
Fruity Big Clock - general information
Fruity Blood Overdrive
Fruity Blood Overdrive - general information
Fruity Center - general information
Fruity Chorus - general information
Fruity Compressor - general information
Fruity Convolver (Reverb)
Fruity Convolver (Reverb) - general information
Fruity Dance - general information
Fruity dB Meter
Fruity dB Meter - general information
Fruity Delay - general information
Fruity Delay 2
Fruity Delay 2 - general information
Fruity Delay Bank
Fruity Delay Bank - general information
Fruity DrumSynth Live
Fruity DrumSynth Live - general information
Fruity DX10 - general information
Fruity Envelope Controller
Fruity Envelope Controller - general information
Automation Control Point Options Missing in FL Studio 12
Fruity Fast Distortion
Fruity Fast Dist - general information
Fruity Fast LP
Fruity Fast LP - general information
Fruity Filter - general information
Fruity Flanger - general information
Fruity Flanger - general information
Fruity Flangus - general information
Fruity Formula Controller
Fruity Formula Controller - general information
Fruity Free Filter
Fruity Free Filter - general information
Fruity Granulizer - general information
Fruity HTML Notebook
Fruity HTML Notebook - general information
Fruity Keyboard Controller
Fruity Keyboard Controller - general information
Layer Settings - general information
Fruity Limiter - general information
Fruity Love Philter
Fruity Love Philter - general information
Fruity Love Philter sounds different in Song Mode
Fruity LSD - general information
Fruity Multiband Compressor
Fruity Multiband Compressor - general information
Fruity Mute 2
Fruity Mute 2 - general information
Fruity NoteBook - general information
Fruity PanOMatic - general information
Fruity Parametric EQ
Fruity Parametric EQ - general information
Fruity Parametric EQ 2
Fruity Parametric EQ 2 - general information
Fruity Peak Controller
Fruity Peak Controller - general information
Fruity Phase Inverter
Fruity Phase Inverter - general information
Fruity Phaser - general information
Fruity Reeverb - general information
Fruity Reeverb 2
Fruity Reeverb 2 - general information
Fruity Scratcher - general information
Fruity Send - general information
Fruity Slicer - general information
Fruity Soft Clipper
Fruity Soft Clipper - general information
Fruity Soundfont Player
SoundFont Player does not work
Fruity Soundfont Player - general information
Fruity Spectroman - general information
Fruity Squeeze - general information
Fruity Stereo Enhancer
Fruity Stereo Enhancer - general information
Fruity Stereo Shaper
Fruity Stereo Shaper - general information
Fruity Video Player
Fruity Video Player - general information
Fruity Vocoder - general information
Fruity WaveShaper - general information
Fruity X-Y Controller
Fruity X-Y Controller - general information
Groove Machine - general information
Groove Machine Mobile
I own the Android, iOS or Windows version of FL Studio Mobile. How can I get the others for free?
How do I download my Groove Machine Mobile purchase?
Will Fl Mobile, Groove Machine Mobile or FL Groove will become available on Windows Phone?
Will Groove Machine Mobile become available on Android or iOS phones?
Where to find FL Studio Groove for re-installation?
Groove Machine Synth
Groove Machine Synth (GMS) - general information
Gross Beat - general information
Where do I find Gross Beat?
Hardcore Guitar Effects
Hardcore - general information
Harmless - general information
What are the items in the Harmor presets under tutorials and tips category?
Why is Harmor's Visual Feedback Blocking Harmor's UI?
Harmor - general information
How to ...
Dual screens or multiple monitors ...
How to use the SNAP feature?
How to reset FL Studio settings
How to record audio?
Can I add my vocal and guitar tracks to my songs?
How to avoid echo / feedback while recording ...
What is the LAME MP3 encoder you are using?
How to link a MIDI controller ...
The loop points in the sample view
I don't see the Ogg Vorbis Audio CODEC in the list when I try to enable it
Is there a way to get 32nd note resolution without doubling the tempo?
Can I use iTunes .m4a files in FL Studio (for Windows)
Can I have multiple program instances running at the same time?
A TS404 pattern won't play chords
Looped patterns cause the sound from sample channels to keep adding/layering
How to transfer my program to a new computer?
Where did my recorded events go ?
Where (or what) are the internal controllers ?
How can I find my automated events?
Where is 'Repeat Step Sequencer' in FL Studio 12?
How do I load multiple MIDI tracks?
Remove demo plugins from FL Studio
Can I use my midi controller in FL?
Where to find samples from FL Studio 10 in FL Studio 11?
Change Plugin Database Structure After Installation
Where do I start to learn your program? Do you have video tutorials?
FL Studio audio input options are greyed out (Can't select an input device)
Is there score notation available?
IL Remote - general information
I can't get FL Studio and Image-Line Remote connected.
Is Image-Line Remote available for Windows 8 Phone?
Can I connect via USB rather than Wi-Fi?
I have found a cracked / warez / stolen version of Image-Line software ...
how can I see if I have 'lifetime free updates'?
What about commercial use of the music produced with educational license program? In other words, can produced music be sold?
How can I become a power user?
When I upgrade, is the old reg key I have upgraded? Or do I obtain another reg key associated with another license?
I have an idea, suggestion or new feature for your software.
Mac OS X options
Where can I find your native OS X VST plugins?
Is there an official FL Studio program for Mac OS X / macOS?
MAC OS X - where can I buy FL Studio OSX (alpha/beta)?
FL Studio Native Mac OS X Progress Report
Maximus - general information
How to use MIDI over Bluetooth with FL Studio
FL Studio MIDI notes are recorded early
MIDI Out - general information
Can I make use of all my Waves plugins using the Minihost Modular?
MiniSynth - general information
What were Image-Line's main design goals in developing Morphine?
Where do I find the Morphine plugin?
What features do you feel set Morphine apart from the competition?
Will Morphine be available in stores, or is it for sale strictly as a download?
What type(s) of musicians do you see as the primary market for Morphine?
What other products do you see as the primary competition for Morphine?
What features of the synth are designed to appeal to those musicians?
'My Account' page
How do I get an Image-Line Account?
I lost my sign in password. How can I get it back?
Where can I update my contact email address and other contact information?
I am not able to purchase Newtone.
Ogun - general information
Ogun / Autogun
How to share presets between Ogun and Autogun
3x Osc. Fruity Granulizer, and Sampler don't work in Patcher
Patcher - general information
What payment options do you support?
How do I use ILVCash / How to pay with IL Virtual Cash?
Avangate "on-hold" or "pending" order.
Where can I find prices for programs and plugins?
Why do I get forwarded to PayPal for Amex payments?
Can I combine IL Virtual Cash and an other payment method?
How safe is online ordering?
I don't trust the internet (or Image-Line) enough to share my credit card details. Are there alternative payment options?
How long will it take to process my order?
Can I use Western Union Money transfer?
Why do I see a yellow warning lable in the payment section of the shop?
Do you have Black Friday / Cyber Monday / Sale / Coupon promotions?
Can I combine discount / sale coupons in the Image-Line web shop?
How can I receive an invoice for my purchase?
My credit card was declined. However, now I see a charge on my credit card!
I tried to order on your webshop and my credit card was declined. Why?
I want to cancel a bank wire transfer order
How can I cancel 'unpaid' order tickets?
I have a strange message on my credit card statement PB*www avg8 com is it from Image-Line?
My payment stays in the status 'unpaid', 'discrepancy' or 'pending'.
My order status stays on 'paid' and does not go to 'completed'.
My payment at my online bank page shows as processed, but your site still says 'unpaid'.
It isn't 12am yet, but your promotion already ended?
I received a message that my payment was 'chargebacked'?
Is Riff Machine included in FL Studio?
I am not able to purchase Pitcher.
Plucked! - general information
Problems with VST plugins in FL and the solutions (see wrapper settings)
My Plugins are in trial / demo mode! Not all plugins included in my software.
How to Restore Missing Plugins (Fruity Reeverb, Fruity Free Filter, etc.)
Can I use your plugins in an other DAW program?
What is the difference between an FL plugin and a VST plugin
Issues with Waves Plugins after installing Waves Central
Can I use your Mac OS X plugins in Pro Tools?
Using the Razer Chroma plugin in FL Studio.
Can I use Cakewalk-Sonar plugins in FL Studio / can I use Sonar in FL Studio?
I am unable to install Image-Line VST plugins on Pro Tools
Plugins not available for use in other DAW software?
What is the suggested retail price in $USD of extra plugin programs?
Blank Plugin Thumbnails
Can't Rewire Reason 8 to FL Studio
Flowstone programming language syntax / code reference
Can I use Single MIDI IN on multiple channels?
Z3ta+2 Browse Parameters Scrolling Issue
Slide Notes and Per Note Parameters on VST's
Plugin Wrapper - general information
Poizone installation - No FL Studio program location available
Poizone - general information
Can your software be installed on multiple computers?
Where do I find upgrade prices?
BOX - where to buy a BOXED copy?
If I loose my registration, can I recover it?
Where can I get Nexus 2, Sylenth1, Kontakt, Massive?
Do you offer payment plans?
How to buy FL Studio and know what you are getting?
Where can I purchase FL Studio Merchandise?
Can you preview samples from your shop?
Registration: How to install and unlock FL Studio for all users of a computer? (e.g. in a school computer lab)
How do I unlock my software (FL Studio, VST plugins etc) using the FLRegkey.Reg file?
I don't have a registration number/key to type into the program.
Registration: How do I unlock Mac OS X VST plugins?
Can I add the FLRegkey.Reg file to the Windows Registry manually?
How to register FL or a plugin on Mac OS X (instructions for the CrossOver beta)
Error : "You appear to be a registered user, but your registration code is not valid anymore".
How to retrieve the serial number from your Boxed program version?
I want the real version, not the demo!
When I try to register my serial number I get the error 'This serial number is already registered by another customer.'
I want to (re)register my program while it is still open to avoid loosing my current project.
I ordered XXL bundle / Signature bundle and I only got the Producer edition. Why?
Registration file does not work. FLRegkey File is called FLRegkey.efw
BOX version - registration, install and unlock procedure
Registration details: Which sign in do I use and where?
How to know you have the correct FL Studio version registered?
Error "File in use by other program" when running flregkey.reg registration file
Warning message "Registration will expire". You need a new key ...
Alternative registration file download (popup isn't working)
Why am I being asked to register my boxed copy again?
Version 11: Registration Failure
My registration file opens as a text document in Notepad
Registration of FL Studio on Mac OSX using WinOnX
Error message: "The registration failed"
Error message: Your regcode is OUTDATED, please install an UPDATED REGCORDE!
How can I register an older program?
Why is my order / registration status closed?
Registration: How to unlock or update FL Studio from the 'About' screen
I want to sell, give away or transfer my license ...
Do I need to register the trial version & how long does the demo work?
Does FL Studio Rewire or VST support keyboard shortcuts?
Sakura - general information
Content: How to download content from version 12 onward (samples, loops, presets)?
How to download presets and samples to my offline music pc
Box - How to install extra samples in FL Studio box?
 Error: IP address is temporarily banned due to abuse! How do I fix this?
Sawer - general information
SimSynth Live - general information
Slayer 2 (Legacy product)
Where is Slayer2? (Legacy product)
Slayer2 doesn't load (Legacy product)
Slicex - general information
Soundgoodizer - general information
Speech synthesizer - general information
How to use Sytrus as a Subtractive synth ...
Toxic Biohazard - general information
Can't Import Toxic III Patches and Banks into Toxic Biohazard
Toxic III (Legacy product)
Toxic lll uninstall problems (Legacy product)
Where is Toxic lll? (Legacy product)
TS404 - general information
Clean, remove, uninstall product registrations / FLRegkey (used on all our software).
How do I uninstall my program?
How do I remove (uninstall) an Image-Line application or plugin in MacOS X?
Vocodex - general information
WASP - general information
WASP XT - general information
How to detect chords in FL Studio?
Wave Candy - general information
Wave Traveller - general information
Website / Forum
External sign in system
I can't post on the forums! What should I do?
What is IL Virtual Cash (ILVCash)?
Report broken website link (or website related)
Tried to download your software, but I am not able to!
Forum embedding : The 'embed' button ...
How to delete my Image-Line Account page?
How do I change my forum name?
Want to contact the management
SHA-256 checksum information
Looking for a collaboration with Image-Line
Pre-order releated contact
Distribution related contact
Where can I change my sign in email address or password?
How to add a birthday date to your 'my account' page?
How to receive the Image-Line newsletter?
How do you become an Alpha or Beta tester?
Server message: Somebody (probably you?) tried unsuccessfully to sign into your "My Account"
FL Studio Recognized Traininer / Recognized Training Center
Where to buy
How can I buy your software as a gift?
BOX version - how to upgrade?
The Plugin Architecture
How do I upgrade my program?
I am a STUDENT, do you give student or academic discounts?
Where can I buy the FL Studio bible?
Do I get 'lifetime free updates' on plug-ins? On the Signature bundle?
Are there any differences between the student version and the full version?
BOX version - how to register or activate my box version serial number online?
Image-Line software on Ebay / Craigslist / Auction sites
Why are plugins I already own not removed from my Plugin Bundle purchase?
BOX - FL Studio boxed versus download, what is included and what is the difference?
Will my 'lifetime free updates' stay active if I upgrade to a higher FL Edition?
Can Owners of the student version buy or download free updates, plugins and modules?
Is the producer in the educational / academic program the owner of the music's licences?
Why do you ask my postal address at purchase?
Can I receive an installer on CD for my purchased application?
How to purchase IL Virtual Cash?
ZGameEditor Visualizer - general information