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FLEX Download Error (12157)
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Windows - The following error message can occur Internet Explorer is out of date, or TLS 1.1 and TLS 1.2 is not enabled. FLEX components of Internet Explorer to download content libraries.



 

'The download failed! Please contact support.

An error occurred in the secure channel support

(12057)'

 


Correct the issue as follows:

 

  1. Type 'check for updates' into your start menu and open it OR Win+R and type  'control update' into the run-window and hit 'OK'
  2. Click "Check for updates"
  3. Install updates, restart computer and try again

 

If you use Windows 7, please install the update to enable TLS 1.1 and TLS 1.2.

 

If you use Windows 10, please make sure, that TLS 1.3 is NOT enabled, this is a different, experimental implementation that will break FLEX downloads, this will not happen on Windows 11.

How to disable TLS 1.3 (for Windows 10):

  1. Press Windows key + R to open the 'Run' prompt
  2. Type 'inetcpl.cpl' (without '') and press OK
  3. Switch to the 'Advanced' tab
  4. Scroll down until you see 'Use TLS 1.3 (experimental)'
  5. Disable
  6. Click on Apply and OK
  7. Reboot PC

 

Did you see a different error message?


Please see FLEX Connection or Download Errors and the solutions.

 

Image-Line Support Team